HT204306 I followed the steps from apple to restore my iPod touch that my daughter locked herself out of and it did not work. Any suggestions?

I followed the Apple instructions to restore my daughters iPod touch that she locked herself out of because she forgot her password. The restore didn't work and it is still disabled and unable to be accessed. Any further suggestions?

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If you are still being asked for a passcode, then you are not getting the device into Recovery Mode.

Erase your device with iTunes

If you've synced your device with iTunes, you can restore your device.

  1. Connect your device to the computer you synced with.
  2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
  3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
  4. Once the sync and backup have finished,click Restore [your device].

Get more help

If you can’t force restart or use recovery mode because of broken buttons, contact Apple Support.

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