How to recover files?

I purchased a new Macbook Pro in February 2015 that I used mainly at home for work purposes. I never had any issues with my Macbook, until last week when I had unknowingly contracted an adware after downloading a supposedly Adobe flash drive to stream a live sporting event.


This adware caused a dozen pop ups to appear every time I opened and closed a website.


I am ignorant when it comes to computer technology, so I watched a few Youtube videos that suggested how I can remove a malware from the Macbook.


Per one Youtube video, I deleted and trashed the following:

-Cache (all the files)

-Extensions folder (all the files)

-Input methods folder (was already empty)

-Launch Daemons folder (all the files)

-Launch Agents folder (all the files)


When I tried to restart my Macbook, it would not boot.


Prior to this, I did not backup my Macbook. However, I have stored 90% of my files in either Dropbox or OneDrive. The files that I did not backup and would like to recover are my music in Itunes and my photos/videos in Photo.


I read that I could salvage my file from an unbootable Macbook by going into recovery mode (command + R), selecting Disk Utility, and creating a backup file using an external hard drive.


Going into Disk Utility, after clicking several buttons, I can see all my files and applications, but they are locked so I cannot view or move them.


This is where I am currently at and do not want to proceed and do something foolish.


Am I on the right step to recovering my files from my unbootable Macbook using an external hard drive? Or is there an easier, better method?

Has invited:

howapple - hello

Favor from:

You don't need to go to Disk Utility at all unless the macOS installer says that it can't install the OS.


Your disk should already be correctly formatted and the problem that caused your current situation doesn't appear to have anything to do with disk corruption. Plus, you really don't want to erase the disk, or you'll lose all the user data, so just go right ahead and try to reinstall.


If you do get an error message from the installer after doing that, go to Disk Utility and take the option to try to repair the disk rather than erase it.


Favor from:

The easiest solution is to use a data recovery tool.
Here is a list of top data recovery tools, actually you don't need to pay for them, there is a free trial version available:
  1. TestDisk
  2. Cisdem Data Recovery
  3. Disk Drill
  4. EaseUS Data Recovery Wizard
  5. MiniTool Data Recovery

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