My iPhone 6 touchscreen is selectively unresponsive

I Have an iPhone 6 iOS 9.2 and for a couple days my phones touchscreen has been unresponsive and I can't turn it off because it won't slide. I've went to my carrier store and they told me to delete some things to make in storage so I did. And I have about 4 gb of storage open now but it is still unresponsive at times.

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Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

More info here:

If these steps don't work, contact Apple and ask for help.

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